Work Experience
Tech Support Specialist & Web Developer
CSUN Tseng College
Northridge, CA
Apr 2018 - May 2020
- Resolved client technical problems by troubleshooting and effectively communicating root cause.
- Provided ongoing technical support through phone, email, and teleconferencing software.
- Reduced tech support tickets by creating custom manuals and user documentation for faculty.
- Developed and collaborated with the Instructional Design team for course site content.
- Performed QA and ADA checks on documents and Canvas course sites to ensure data integrity.
- Created and edited multimedia content using Adobe CC (Photoshop, Premiere Pro).
QA Tester Intern - Salesforce App
Farmers Insurance Group
Woodland Hills, CA
Jun 2019 - Aug 2019
- Thoroughly tested emerging features for Salesforce Service Request Management application during Sprint Iterations.
- Engaged in daily standups (Scrum Meetings), Backlog Refinement Meetings, and Sprint Retrospective Meetings.
- Reviewed business/feature requirements and wrote test cases/scenarios to validate new functionality.
- Documented software defects, worked closely with the development team.
- Participated in defect triage meetings to determine root cause.
- Contributed to process improvement efforts.
- Completed Salesforce trailheads for Admin Specialty.
- Developed registration, login pages, and components using JavaScript, Vue.js, HTML, and CSS.
- Created low and high-fidelity prototypes using wireframing tools (Adobe XD and Figma).
- Conducted UX/UI research with target client to acquire app specifications.
- Practiced Agile methodologies (Scrum and XP) for software development (six person team).
- Used Git for version control management.
Database Student Assistant
University Relations and Advancement
Northridge, CA
Oct 2017 - May 2018
- Maintained alumni database records using Raizer’s Edge software.
- Performed detailed data entries to update database information.
- Managed and processed alumni mail returns and records into database system
Education
California State University, Northridge
B.S., Computer Information Technology
GPA 3.46